Terms and Conditions
Please read these terms and conditions carefully before using our website and services.
1. Order Review & Availability
All orders begin the processing stage upon checkout; however, processing an order does not guarantee confirmation. Availability is reviewed manually, same‑day orders are not available, and your order is confirmed only once a date is approved. To ensure accurate review, customers must include their event date, preferred time, nut allergies, special preferences, and occasion details in the Order Notes section. Providing complete information helps us accommodate your needs as best we can. Learn more about our Order Notice.
2. Alternate Dates
If your requested date cannot be accommodated, alternate dates will be offered. Your order is not finalized until a date is approved.
3. Payment, Refunds & Final Sale
Payment is collected at checkout. If no alternate date is accepted, you will receive a full refund within 5 business days, though processing times may vary depending on your banking institution. Once a date is confirmed, all sales are final and cannot be canceled, modified, or refunded unless we are unable to fulfill your order. See our Refund Policy.
4. Freshness, Food Safety & Handling
Our products are made fresh and contain perishable ingredients. Items should be refrigerated if not served immediately and consumed within 24–48 hours under proper refrigeration for optimal freshness and safety. We are not liable for any issues arising from improper handling, storage, or extended time outside refrigeration. For safety, customers must disclose all allergies in the Order Notes section. Explore more about food safety expectations.
5. Customer Responsibility
Customers are encouraged to include as much detail as possible about their occasion, preferences, event style, and any special notes. This helps us create a board that feels just as special as the moment you’re celebrating. Incomplete information may delay review or confirmation.
6. Questions & Support If you have questions before checking out, please reach out through our contact form — we’re here to support your experience.
